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CanChange ActionPacks / Organizational Focus: Layoffs
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Do any of the questions listed below sound familiar?
- How do I deliver “bad news” without everyone jumping into the “blame game”?
- What does a communication plan look like and how do I use it to improve my messages?
- How do we quickly move past the “bad news” to get to work on fixing the problem?
If so, then I’ve designed this ActionPack™ just for you.
In my experience, the delivery of bad news can be a defining event for an individual or an organization. Not all news is perceived to be positive, so I believe it is important for you to build the skills to deliver news of any kind. Communications – “good” or “bad” – can be improved with some prior thought and planning. Let’s be clear though. This is not about “spinning” bad news. This is about thinking through how to reduce negativity and improve your listener’s understanding while maintaining honesty and integrity.
I built this ActionPack™ to walk you through the stages and steps required to deliver and communicate news of any kind.
My ActionPacks™ are designed to walk you down a Learning Path that provides a working solution to the challenge you're experiencing. The list below provides an overview of this product's content. There are many additional tools, templates, checklists and tips embedded in each step of the process.Communicating "Bad News" in the Right Way1. Assess the Situation |
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Component/Content |
Type |
Purpose |
Strategic Communication Planner |
Assessment |
Evaluate and define your situation, your negative message, and your best desired outcome |
Executive Communication Style |
Framework |
Plot yourself into the model to identify potential communication roadblocks and opportunities |
2. Learn |
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Component/Content |
Type |
Purpose |
Foundational Articles & Books |
Articles & Books |
Build your knowledge on communicating negative news |
Negative News Opportunity |
Presentation |
|
Executive Messaging Plan |
Template
|
Build a complete plan for communicating news to your audience. Plan timing, message content, delivery method, etc. |
3. Apply What You've Learned |
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Component/Content |
Type |
Purpose |
Presentation & Discussion Delivery |
Template |
Practice delivery of your message |
Negative News Self-observation Sheet |
Assessment |
Assess your performance based on your perception of how you delivered the message and how the audience responded |
Strategic Communication Planner |
Assessment |
Assess your performance based a review of the planner and framework combined with how the audience responded |
The Result
My ActionPacks™ are designed to deliver results. Once you have Assessed the Situation, Learned and Applied What You’ve Learned, you will be able to:
- Learn how your executive communication style will support or weaken your odds of effective communication of a negative message
- Understand the success factors and barriers for communicating a negative message
- Describe, identify, and define a custom communication approach for each communication that you must address
- Identify opportunities for improvement and learning after delivering the message
Need Help w/ this Product?
If you’ve gotten here then I obviously left something out or didn’t make it clear enough. Here are some options for you:
- Contact me through the Talk with Terri page and I’ll be happy to answer your question via e-mail.
- Check out our Services page to see how we can help you utilize the product or customize it to fit your needs.
I’ve seen Terri speak and present many times. She has a great way of connecting to the crowd and everyone walks away having learned something.
Adam Kahn
Group Event Director, Project Summit & BusinessAnalystWorld
Publisher, BA Times
